Refund policy

Return & Replacement Policy

We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE, QUALITY CONCERNS, OR PERSONAL PREFERENCES.
We publish product sizes in the product description for customer reference.
REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
UNBOXING VIDEO IS MANDATORY TO INITIATE A RETURN OR REPLACEMENT.
NOTE: बिना Opening वीडियो के किसी भी condition में प्रोडक्ट Return नहीं होगा। (Product will not be returned under any condition without an opening video.)

Eligible Cases For Replacement

Our 1-day replacement policy is applicable only in the following cases:

Wrong Item Received (must be verified through unboxing video)
Defective or Damaged Item Received (must be verified through unboxing video)

Cases Not Eligible For Replacement

Any item damaged or washed by the customer.
Any item not returned in its original packaging, including original box and inserts.
Any item not in its original condition.
Health-related products are not returnable.
Size issues, quality preferences, or change of mind.

To be eligible for a replacement, your item must be in the same condition in which you received it, unused, unworn, with all inserts, and in its original packaging.

Based on the photos and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. The decision of our team shall be final.

We charge a flat return fee of ₹120 in case of accepted returns related to size issues.

In case of prepaid orders, if the customer is unavailable or delivery could not be completed successfully by our courier partners, refunds will be issued to the customer's UPI ID or QR Code after deducting shipping charges.

We are not responsible if the customer overpays the courier partner without verifying the COD amount mentioned on the invoice.

If the customer contacts us after the 1-day replacement period has expired, ShopsBuy will not be able to process such requests.

Approved returns will only be refunded to the customer's UPI ID or QR Code.

Important Notice

अगर आपका प्रोडक्ट कहीं से खराब है, Damage है तो आप प्रोडक्ट की फोटो, बिल की फोटो और ओपनिंग वीडियो उसी मेल आईडी पर भेज सकते हैं, जिस मेल से आपको ऑर्डर कन्फर्मेशन का मेल प्राप्त हुआ हो।

डिलीवरी की तारीख से केवल 1 दिन का समय होगा। उसके बाद प्रोडक्ट वापस या रिप्लेस नहीं किया जाएगा।

नोट: बिना ओपनिंग वीडियो और इनवॉइस के आपको कोई रिप्लाई नहीं दिया जाएगा।

If your product is damaged or defective, you may send the product photo, invoice photo, and opening video to the same email address from which you received your order confirmation. Requests made after 1 day from the delivery date will not be accepted.

Refunds

Refunds are issued only in exceptional situations, such as:

Orders delayed by multiple weeks.
Repeated delivery of incorrect or damaged products.

Approved refunds will be issued to the customer's bank account via UPI or Net Banking.

How To Start A Return / Replacement

Email your Order Number and registered Phone Number/Email ID to helpcenter48h@gmail.com.
If eligible, you will be provided instructions for return or replacement.
Include your Order Number, product photos, unboxing video, and any additional comments.
If approved, we will arrange a return pickup request.
After receiving and inspecting the returned product, we will process the replacement or refund if applicable.
For refund requests, please share your UPI ID for processing.

If return pickup service is unavailable at your pincode, you will need to courier the product to us. The replacement will be processed only after the product is received and inspected.

Damages & Issues

Please inspect your order immediately upon delivery and contact us within 1 day if you receive a defective, damaged, or incorrect item so that we can evaluate the issue and resolve it appropriately.

Exchanges

The fastest way to obtain a different item is to return the original item (if eligible) and place a new order separately.

Contact Us

We will notify you once we have received and inspected your returned product and inform you whether your replacement or refund request has been approved.

If more than 15 business days have passed since your return was approved, please contact us at:

Email: helpcenter48h@gmail.com